At Happy Hands, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer returns and refunds based on the following guidelines:
1. Returns
You have 30 days from the date of delivery to return your item(s). To be eligible for a return, your item must be:
- Unused and in the same condition that you received it.
- In its original packaging, with all tags and accessories included.
To initiate a return, please contact us at support@happyhandsllc.shop with your order number and reason for return.
2. Non-Returnable Items
Certain items are not eligible for return, including:
- Gift cards
- Items marked as final sale or clearance
- Custom or personalized products
3. Refunds
Once your return is received and inspected, we will notify you via email about the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
Please note that shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund unless the item was defective or incorrect.
4. Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please email us at support@happyhandsllc.shop and send your item to:
Happy Hands
6645 Diamond Care Dr
Las Vegas, NV 89122
5. Shipping Returns
To return your product, mail it to the following address:
Happy Hands
6645 Diamond Care Dr
Las Vegas, NV 89122
You are responsible for paying for your own shipping costs for returning your item, unless the return is due to a mistake on our part (e.g., wrong or defective item). We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
6. Late or Missing Refunds
If you haven’t received your refund within the stated period, please:
- Check your bank account or credit card statement again.
- Contact your bank or credit card company as processing times may vary. If you’ve done all of this and still have not received your refund, please contact us at support@happyhandsllc.shop.